We collect information you provide when applying for our services — your name, company details, contact information, and financial documentation including bank statements, GST returns, and business registrations. This is necessary to match you to the right funding instruments and facilitate your capital acquisition. We also collect limited technical data when you use our website: IP address, browser type, pages visited, and time on site — aggregated and never linked to your identity without consent.

Your information is used exclusively to provide capital advisory services — assessing eligibility, preparing documentation, communicating with lenders and government institutions on your behalf, and improving our platform. We do not sell, rent, or trade your personal data to third parties under any circumstances. Where data is shared externally — with lenders, NBFCs, or grant administrators — it is done solely with your explicit prior consent as a necessary step in your funding process.

We implement SSL/TLS encryption, secure cloud storage with restricted access controls, and team-wide non-disclosure obligations. Financial documents are stored in isolated, access-controlled environments. We retain data only as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, or resolve disputes. Upon mandate completion and expiry of any legal retention requirement, your data is securely deleted. You may request deletion at any time.

Under applicable Indian data protection law, you have the right to access any personal information we hold, request corrections, withdraw consent for data processing, and request deletion of your data. All data requests receive a response within 30 days of receipt. We will never penalise you for exercising your privacy rights — these protections are unconditional.

Data Protection Officer · Estrobic India · Nariman Point, Mumbai 400 020 · Available Monday–Friday, 9AM–7PM IST. We resolve all concerns within 14 working days.

Estrobic India is a capital acquisition advisory company. We identify, structure, and facilitate access to funding instruments — including non-dilutive financing, government schemes, grants, and equity rounds. We are an advisory intermediary: we do not lend capital directly, and we do not guarantee the approval of any application, loan, grant, or term sheet. Funding decisions rest solely with the lender, government body, or investor to whom your application is submitted. Our initial eligibility assessment is provided at no cost and with no commitment on your part. Chargeable advisory services commence only after a formal Engagement Letter, setting out scope, fees, and timelines, has been signed by both parties.

Estrobic operates primarily on a success-based fee model: no fee is charged until funding is successfully disbursed to your account. This structure ensures our incentives are perfectly aligned with yours. For mandates requiring significant upfront advisory work — pitch decks, financial modelling, due diligence preparation — a retainer fee may apply, clearly disclosed and agreed in the Engagement Letter before work commences. All fees are stated in Indian Rupees inclusive of applicable taxes. Invoices are due within 7 business days of issuance. Late payments may attract interest at 1.5% per month.

You agree to provide accurate, complete, and timely information and documentation as reasonably requested. Estrobic shall not be liable for adverse outcomes — application rejections, delays, or declined approvals — that result from inaccurate or incomplete information. You agree not to engage our services for any unlawful purpose, and to comply with all applicable laws and regulations in connection with your funding applications.

All content, frameworks, methodologies, and materials produced by Estrobic — pitch decks, financial models, scheme mapping reports, advisory documents — are the intellectual property of Estrobic India and are licensed to you for use in your specific funding mandate only. Estrobic maintains strict confidentiality over all client information. All team members operate under non-disclosure obligations.

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra. Estrobic India · Nariman Point, Mumbai 400 020.

All deliverables — eligibility assessments, pitch decks, financial models, funding applications, scheme mapping reports, and advisory documentation — are provided digitally via secure email or shared document environments. Delivery timelines are specified in the Engagement Letter for each mandate, varying based on complexity and scope. Our initial free eligibility assessment is typically delivered within 24 hours of submission. For paid engagements, milestone timelines are agreed in advance and documented. Estrobic will notify you proactively of any delay and work toward an agreeable revised schedule.

The free eligibility assessment carries no charge and no refund implications. For paid retainer engagements, you may cancel and receive a full refund within 48 hours of signing, provided no substantive work has commenced. Once advisory work has begun — document review, scheme mapping, lender outreach, or application preparation — fees for completed work are non-refundable. For pure success-fee mandates, no fee is charged unless funding is disbursed to your account. If your application is rejected after a genuine Estrobic submission, no success fee is payable. To initiate a refund, contact us within the applicable window; valid requests are processed within 10 business days to the original payment method.

If you believe you have been incorrectly charged, contact our team in writing within 14 days of the invoice date. We take billing disputes seriously, investigate promptly, and aim to resolve all disputes within 14 working days of receipt. Disputes raised after 14 days of invoice issuance may not be eligible for review.

Call +91 932 294 1849 or write to Estrobic India, Nariman Point, Mumbai 400 020. Monday–Friday, 9AM–7PM IST.