Shipping and Refund Policies

At Estrobic, we are committed to providing quality products and services. Please carefully review our Shipping and Refund Policy to understand how we handle your orders and our approach to refunds and shipping.

Shipping Policy

1. Shipping and Delivery Times
   
   

   • Shipping times vary depending on the project and its scope of work. As each project is unique, we do not commit to a definitive delivery time.
     
     

   • In cases where we do provide an estimated time frame, please note that these deadlines may fluctuate due to the complexity and requirements of the project.
     
     

   • We strive to complete all projects as efficiently as possible while ensuring quality, but external factors such as material availability, design complexity, or unforeseen challenges may cause delays.
     
     

   • We will communicate any significant delays as soon as we are aware of them.
     
     

2. Shipping Costs
   
   

   • Shipping costs, if applicable, will be calculated and communicated to you based on the specifics of the project. These costs may vary depending on the size, weight, and destination of the project.
     
     

3. International Shipping
   
   

   • For international shipping, additional fees such as customs duties and taxes may apply, depending on the destination country. The recipient is responsible for any additional charges incurred.
     
     

4. Shipping Method
   
   

   • We use reputable carriers for shipping, and the shipping method will depend on the nature of the project. You will be notified about the shipping details upon dispatch.
     
     

Refund Policy

1. No Refund Policy
   
   

   • We do not provide refunds under normal circumstances. Once a project or service is initiated or completed, all sales are final.
     
     

2. Special Consideration for Refunds
   
   

   • In exceptional cases, a refund may be considered only after a thorough discussion with our management team. Refund requests will be evaluated on a case-by-case basis, and approval is at the sole discretion of our management team.
     
     

   • If a refund is granted, the amount refunded will depend on the specific circumstances of the case. We do not guarantee a refund in any situation, and any decision made will be final.

3. Disputes and Issues

   • If there is any issue with the services or product you receive, please contact us immediately to discuss the matter. We are committed to addressing your concerns and working towards a resolution.
     
     

   • However, we will only offer solutions such as adjustments, replacements, or credit toward future services if deemed appropriate by management.

Contact Us

If you have any questions regarding our Shipping and Refund Policy, or if you need to discuss any concerns about your order, please feel free to contact us at support@estrobic.com